At Toy Rocket, your satisfaction is 100% guaranteed! This means that if you are unsatisfied with an item you order from us for any reason, you may return it for a full refund of the purchase price. To be eligible for a refund, the item must be returned to us in the condition in which it was received (i.e. packages must be unopened and undamaged.) You have 7 days (from its delivery date) to inspect and return the item to us.

ToyRocket.com does our best to get your order right. However, we do, on occasion, make a mistake. If we have sent you the incorrect item (an item that was not on your confirmed order) or an item was sent damaged, we will replace it at our expense.

To return an item to us, please contact us first and describe the problem. We will respond, typically within 24 business hours, with instructions for an exchange or return. Be sure to include a copy of your invoice with the item(s).

When we receive your returned item we will refund its full purchase price or send you the replacement item within 24 business hours. You will not be responsible for the cost of shipping.

You don't have to have a reason to return an item to us. If you've changed your mind about an item for any reason, you have 7 days to return it to us. As long as the item is still in the condition in which it was sent (unopened and undamaged) we will be happy to accept it back.

To return an item to us, please contact us first and describe the problem. We will respond, typically within 24 business hours, with instructions for an exchange or return. Be sure to include a copy of your invoice with the item(s).

Upon receipt of your item we will refund the full purchase price of your item(s) minus shipping via your original payment method, usually within 48 hours.

Except in cases of damaged or incorrect items, shipping and return shipping is non-refundable. If you return an item for a refund, your refund will be for the full amount of the purchase price of the item(s) only. Please note, our flat shipping rates are promotional. In the even that your actual shipping costs exceed the amount you were charged for shipping, you will be charged the balance of the cost of your shipment.

We don’t offer an exchange system or "store credit" at ToyRocket.com. Unless you are returning the item for a direct replacement, you will be issued a refund. If you want another item, you can simply place another order.

Once your return reaches us and we have verified the contents, a credit will be issued to your credit card quickly, usually within 24 business hours.

If you have lost your invoice, you can print another by visiting the Order Detail Page for the specific order in the Recent Orders section of Your Account.

If one of the items in a set is incorrect or arrives damaged, you may either:
a. return the entire set for a refund of the purchase price or
b. return an incorrect or damaged item only for an replacement.
For more information or instructions for returns generally, see above.

If you wish to return one or more items in a set for any other reason, we will only accept the entire set. For more information or instructions for returns of this nature, see above.
Please note: We do not issue a refund for one or more individual items that were purchased as part of a set.

if this page did not answer your question about returns, fill out our Orders Help Form and we will be happy to help you.